This Privacy Policy (“Policy”) explains how Ofin Global Outsourcing FZCO, its affiliates, and associated entities (collectively referred to as “Ofin Global”, “we”, “our”, or “us”) collect, use, disclose, and protect the personal information of users (“you”, “your”) who visit or interact with our website [www.ofinglobal.com] (“Website”).

By accessing or using this Website, you agree to the terms of this Policy. If you do not agree with the terms herein, please refrain from using the Website. This Policy complies with the applicable provisions of the UAE Federal Law No. 45 of 2021 on the Protection of Personal Data (PDPL), and relevant provisions of the Information Technology Act, 2000 and Rules under Indian law.

1. Information We Collect

We collect the following categories of information from and about users of our Website:

a) Personal Information

This includes information voluntarily submitted by you via our contact forms or communication tools, including but not limited to:

• Name
• Email address
• Mobile number

Such information is collected when you:

• Submit a query or request through the contact form;
• Interact with our chatbot or WhatsApp integrations;
• Subscribe to newsletters or updates;
• Connect with us through social media channels integrated into the Website.

We may use this information to contact you, send service-related communications, marketing offers, and respond to your inquiries.

b) Automated / Aggregate Information

When you visit our Website, we automatically collect non-personal data through cookies and similar technologies. This includes:

• IP address
• Browser type and version
• Device identifiers
• Location (approximate, based on IP)
• Pages visited and time spent
• Referring website or URL

We use tools such as Google Analytics, Facebook Pixel, LinkedIn Insight Tag, and similar scripts to understand user behavior and improve website functionality, user experience, and retargeting efforts.

2. How We Use Your Information

Your information is processed for the following purposes:

• Responding to your queries and providing services requested;
• Sending newsletters, updates, and marketing content (with opt-out option);
• Enhancing the performance and content of our Website;
• Personalizing user experience;
• Conducting internal analytics and reporting;
• Detecting and preventing fraud or security threats;
• Complying with applicable legal or regulatory obligations.

3. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve functionality, analyze traffic, and deliver personalized ads. These may be set by us or by third-party platforms we use (e.g., Google, Meta, LinkedIn). By using our Website, you consent to the placement and use of cookies in accordance with this Policy. You can modify your browser settings to decline or delete cookies at any time, but this may affect Website performance or availability of features.

4. Disclosure of Personal Information

We may disclose your personal data to the following categories of recipients:

• Affiliates and service providers: including IT infrastructure providers, email campaign tools, and CRM systems, for operational and marketing purposes.
• Professional advisors: including consultants, legal and tax advisors (only if required).
• Law enforcement or regulators: where required by law or legal process, or to exercise or defend legal claims.
• Affiliate in India: Personal data may be accessed by our affiliate Happyhearts Consulting Private Limited (India) strictly for execution of backend services, in accordance with this Policy and applicable law.

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

5. Cross-Border Data Transfers

As part of our operations, personal data collected through the Website may be accessed or processed in countries other than where you reside, including India, where our support team is based. Such transfers are conducted in compliance with UAE and Indian data protection laws, and we ensure appropriate technical and contractual safeguards to maintain the confidentiality and integrity of your data.

6. Data Security

We implement industry-standard technical and organizational safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. These include:

• Secure cloud-based infrastructure (e.g., AWS, Zoho, Microsoft 365)
• Access controls and encryption protocols
• Secure HTTPS communication for all Website traffic
• Internal data protection protocols for employees and service providers

Despite our efforts, no system is entirely secure. You acknowledge this and agree that we are not liable for breaches arising from causes beyond our reasonable control.

7. Third-Party Websites

Our Website may contain links to third-party websites, platforms, or services not operated by us. This Policy does not apply to those websites. We encourage you to review the privacy policies of any external sites before sharing personal information. We are not responsible for the privacy practices or content of such third-party services.

8. Your Rights & Choices

You may:

• Unsubscribe from our marketing emails at any time by clicking the unsubscribe link in the email;
• Choose to disable cookies via your browser settings;
• Request not to be contacted for marketing purposes by submitting a request via our contact form.

Subject to applicable law, you may also have the right to request access, correction, or deletion of your personal data.

9. Updates to This Policy

We may revise this Policy from time to time. The revised version will be posted on this page with the updated date at the bottom. Your continued use of the Website after such changes constitutes your acceptance of the updated Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us via the Contact Us form at the footer of our Website or call us at +971 500 500 6779. Registered Address: [write Registered Address here] Last Updated: [Insert Date of Publishing] Let me know if you’d like:

• A downloadable PDF version
• Translated Arabic version for regulatory submission
• Separate Cookie Policy or Terms of Use next